{"id":33362,"date":"2024-01-25T12:10:09","date_gmt":"2024-01-25T10:10:09","guid":{"rendered":"https:\/\/www.groupe-grim.com\/mini\/?p=33362"},"modified":"2025-01-13T18:41:59","modified_gmt":"2025-01-13T16:41:59","slug":"apres-vente-mini-2","status":"publish","type":"post","link":"https:\/\/www.groupe-grim.com\/mini\/apres-vente-mini-2\/","title":{"rendered":"Les 10 questions apr\u00e8s-vente MINI que vous n\u2019osez pas nous poser &#8211; Partie 2 &#8211;"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Bienvenue au service apr\u00e8s-vente MINI&nbsp;! Retrouvons-nous pour une deuxi\u00e8me partie concernant les questions que vous n\u2019osez pas nous poser\u2026 Nos \u00e9quipes MINI sont pr\u00e9sentes pour r\u00e9pondre \u00e0 vos besoins dans un bref d\u00e9lai. Nous pouvons aborder des sujets complexes avec vous, notre service apr\u00e8s-vente est l\u00e0 pour vous&nbsp;!<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.groupe-grim.com\/mini\/wp-content\/uploads\/2024\/01\/P90452319_highRes_mini-cooper-s-conver-1024x683.jpg\" alt=\"\" class=\"wp-image-33365\" srcset=\"https:\/\/www.groupe-grim.com\/mini\/wp-content\/uploads\/2024\/01\/P90452319_highRes_mini-cooper-s-conver-980x653.jpg 980w, https:\/\/www.groupe-grim.com\/mini\/wp-content\/uploads\/2024\/01\/P90452319_highRes_mini-cooper-s-conver-480x320.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.groupe-grim.com\/mini\/wp-content\/uploads\/2024\/01\/P90452315_highRes_mini-cooper-s-conver-1024x683.jpg\" alt=\"\" class=\"wp-image-33366\" srcset=\"https:\/\/www.groupe-grim.com\/mini\/wp-content\/uploads\/2024\/01\/P90452315_highRes_mini-cooper-s-conver-980x653.jpg 980w, https:\/\/www.groupe-grim.com\/mini\/wp-content\/uploads\/2024\/01\/P90452315_highRes_mini-cooper-s-conver-480x320.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Question 6&nbsp;: Pourquoi le prix d\u2019une r\u00e9vision est-il sup\u00e9rieur aux prix pratiqu\u00e9s dans les centres auto&nbsp;?<\/h3>\n\n\n\n<p><strong>Utilisation de pi\u00e8ces d\u2019Origine MINI<\/strong> : plus exigeantes en mati\u00e8re de qualit\u00e9 prix et de long\u00e9vit\u00e9 et <strong>garanties deux ans<\/strong> pi\u00e8ce et main d\u2019\u0153uvre.<\/p>\n\n\n\n<p><strong>Connexion permanente<\/strong> des outils de diagnostic et de r\u00e9paration \u00e0 la base de donn\u00e9es centrale garantissant&nbsp;:<br>&#8211; Une ex\u00e9cution des actions qualit\u00e9 requises par le constructeur,<br>&#8211; Une mise \u00e0 jour syst\u00e9matique de votre v\u00e9hicule.<br><br><strong>Connaissance approfondie de la technologie de votre v\u00e9hicule<\/strong>, ma\u00eetrise et respect des pr\u00e9conisations constructeur.<br><strong>Formation exclusive des techniciens aux v\u00e9hicules MINI<\/strong>&nbsp;: 240 heures de formation sp\u00e9cifique et une exp\u00e9rience moyenne de 10 ans dans la marque.<br><strong>Risques \u00e9cart\u00e9s de co\u00fbts suppl\u00e9mentaires<\/strong> en cas d\u2019erreurs dues \u00e0 une m\u00e9connaissance de la technologie MINI.<br>Enregistrement des <strong>op\u00e9rations de maintenance dans le carnet d\u2019entretien \u00e9lectronique<\/strong>, consultable dans le v\u00e9hicule et constituant un <strong>\u00e9l\u00e9ment rassurant et valorisant<\/strong> en cas de revente.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.groupe-grim.com\/mini\/wp-content\/uploads\/2024\/01\/P90504467_highRes_mini-john-cooper-wor-1024x683.jpg\" alt=\"\" class=\"wp-image-33367\" srcset=\"https:\/\/www.groupe-grim.com\/mini\/wp-content\/uploads\/2024\/01\/P90504467_highRes_mini-john-cooper-wor-980x653.jpg 980w, https:\/\/www.groupe-grim.com\/mini\/wp-content\/uploads\/2024\/01\/P90504467_highRes_mini-john-cooper-wor-480x320.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.groupe-grim.com\/mini\/wp-content\/uploads\/2024\/01\/P90504484_highRes_mini-john-cooper-wor-1024x683.jpg\" alt=\"\" class=\"wp-image-33368\" srcset=\"https:\/\/www.groupe-grim.com\/mini\/wp-content\/uploads\/2024\/01\/P90504484_highRes_mini-john-cooper-wor-980x653.jpg 980w, https:\/\/www.groupe-grim.com\/mini\/wp-content\/uploads\/2024\/01\/P90504484_highRes_mini-john-cooper-wor-480x320.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Question 7&nbsp;: Comment sont calcul\u00e9es mes \u00e9ch\u00e9ances d\u2019entretien&nbsp;?<\/h3>\n\n\n\n<p>Chez MINI, l\u2019entretien ne se fait <strong>pas syst\u00e9matiquement<\/strong> \u00e0 intervalles fixes mais en fonction de <strong>l\u2019utilisation r\u00e9elle<\/strong> du v\u00e9hicule (nombres de d\u00e9marrages \u00e0 froid, profil de conduite, types de parcours effectu\u00e9s : urbain, autoroutier,\u2026).<\/p>\n\n\n\n<p>Le CBS (Condition Based Service) contr\u00f4le l\u2019\u00e9tat des pi\u00e8ces d\u2019usure et des fluides utilis\u00e9s \u00e0 l\u2019aide de <strong>capteurs et d\u2019algorithmes sp\u00e9cifiques<\/strong>.<\/p>\n\n\n\n<p>Lorsque le v\u00e9hicule est neuf, il affiche une premi\u00e8re \u00e9ch\u00e9ance d\u2019entretien th\u00e9orique qui sera affin\u00e9e au fur et \u00e0 mesure de son utilisation. Ainsi, vous n\u2019\u00eates alert\u00e9 <strong>que lorsqu\u2019une intervention est n\u00e9cessaire<\/strong>, notre service apr\u00e8s-vente MINI se charge du reste !<\/p>\n\n\n\n<p>Pour autant, <strong>l\u2019huile moteur devra \u00eatre remplac\u00e9e tous les 2 ans maximum<\/strong> quelle que soit l\u2019utilisation du v\u00e9hicule (contre 1 an pour bon nombre d\u2019autres constructeurs et r\u00e9parateurs) et le <strong>liquide de frein 3 ans<\/strong> apr\u00e8s la mise en circulation du v\u00e9hicule, <strong>puis tous les 2 ans<\/strong>.<\/p>\n\n\n\n<p>Le <strong>microfiltre d\u2019habitacle et \u00e0 remplacer \u00e0 chaque vidange<\/strong> d\u2019huile moteur, le rythme de remplacement, des bougies, des filtres \u00e0 air et \u00e0 carburant est variable selon les mod\u00e8les.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.groupe-grim.com\/mini\/wp-content\/uploads\/2024\/01\/P90520833_highRes_2023-vehicle-product-1024x683.jpg\" alt=\"\" class=\"wp-image-33371\" srcset=\"https:\/\/www.groupe-grim.com\/mini\/wp-content\/uploads\/2024\/01\/P90520833_highRes_2023-vehicle-product-980x653.jpg 980w, https:\/\/www.groupe-grim.com\/mini\/wp-content\/uploads\/2024\/01\/P90520833_highRes_2023-vehicle-product-480x320.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.groupe-grim.com\/mini\/wp-content\/uploads\/2024\/01\/P90520843_highRes_2023-vehicle-product-1024x683.jpg\" alt=\"\" class=\"wp-image-33372\" srcset=\"https:\/\/www.groupe-grim.com\/mini\/wp-content\/uploads\/2024\/01\/P90520843_highRes_2023-vehicle-product-980x653.jpg 980w, https:\/\/www.groupe-grim.com\/mini\/wp-content\/uploads\/2024\/01\/P90520843_highRes_2023-vehicle-product-480x320.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Question 8&nbsp;: Un lavage express m\u2019est offert mais de quoi s\u2019agit-il ?<\/h3>\n\n\n\n<p>Lors de chaque passage en atelier, un lavage express, vous \u00eates offert : nous lavons <strong>l\u2019ext\u00e9rieur du v\u00e9hicule<\/strong> et passons <strong>l\u2019aspirateur dans l\u2019habitacle<\/strong>.<\/p>\n\n\n\n<p>Si vous souhaitez un <strong>nettoyage plus approfondi<\/strong>, adressez-vous \u00e0 votre Conseiller Service apr\u00e8s-vente MINI pour une <strong>prestation personnalis\u00e9e<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Question 9&nbsp;: Pourquoi t\u00e9l\u00e9charger MINI APP ?<\/h3>\n\n\n\n<p>En t\u00e9l\u00e9chargeant, l\u2019application vous acc\u00e9dez aux fonctionnalit\u00e9s suivantes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Info v\u00e9hicule<\/li>\n\n\n\n<li>\u00c9tat du v\u00e9hicule (avis de v\u00e9rification d&rsquo;huile\/de service requis)<\/li>\n\n\n\n<li>Services \u00e0 distance (recherche du v\u00e9hicule, verrouillage\/d\u00e9verrouillage des portes, clignotement des feux, klaxon)<\/li>\n\n\n\n<li>Ventilation\/Climatisation<\/li>\n\n\n\n<li>Lien vers l&rsquo;application Guide du conducteur MINI et l&rsquo;application Partage MINI<\/li>\n\n\n\n<li>Services de concessionnaires tels que la recherche d&rsquo;un concessionnaire ou la planification d&rsquo;un service.<\/li>\n\n\n\n<li>Fonctions d&rsquo;e-mobilit\u00e9 telles que l&rsquo;autonomie restante et l&rsquo;\u00e9tat de charge.<\/li>\n\n\n\n<li>Minuterie de charge et de climatisation<\/li>\n\n\n\n<li>Historique de charge<\/li>\n\n\n\n<li>Acc\u00e8s pratique au monde de la recharge MINI.<\/li>\n\n\n\n<li>Appeler l&rsquo;assistance en cas d&rsquo;accident et l&rsquo;assistance routi\u00e8re<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-buttons alignwide is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-small-font-size\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color has-text-align-center wp-element-button\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=de.mini.connected.mobile20.row&amp;hl=fr&amp;gl=US&amp;pli=1\" style=\"border-radius:9px;background-color:#3a6f6d\" target=\"_blank\" rel=\"noreferrer noopener\">GOOGLE PLAY STORE<\/a><\/div>\n\n\n\n<div class=\"wp-block-button has-custom-font-size has-small-font-size\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/apps.apple.com\/fr\/app\/mini\/id1519459056\" style=\"border-radius:9px;background-color:#3a6f6d\" target=\"_blank\" rel=\"noreferrer noopener\">   APPLE APP STORE   <\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Take the refreshed MINI App for a spin\" width=\"1080\" height=\"608\" src=\"https:\/\/www.youtube.com\/embed\/UZKauEwEQRU?start=7&#038;feature=oembed\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Question 10&nbsp;: Que fait concr\u00e8tement MINI en mati\u00e8re de d\u00e9veloppement durable ?<\/h3>\n\n\n\n<p>MINI prends tr\u00e8s \u00e0 c\u0153ur son engagement dans la transition \u00e9cologique et a d\u2019ailleurs \u00e9t\u00e9 d\u00e9sign\u00e9 en 2020 \u00e0 nouveau <strong>entreprise automobile la plus durable au monde par le Dow Jonex Sustainability Index<\/strong> (DJSI). \u00c0 horizon 2030, l\u2019objectif est de r\u00e9duire de 1\/3 les \u00e9missions de CO2 par v\u00e9hicule sur le cycle de vie depuis l\u2019approvisionnement jusqu\u2019au recyclage, apr\u00e8s les avoir d\u00e9j\u00e0 r\u00e9duites de 50 % depuis 1995.<br><br><strong>Tous les sites de production de MINI sont aliment\u00e9s \u00e0 100 % en \u00e9nergie verte, et ont atteint la neutralit\u00e9 carbone en 2021.<\/strong><br><br><strong>Les v\u00e9hicules de MINI sont recyclables et valorisables \u00e0 niveau minimum de 95 %.<\/strong> L\u2019\u2019ensemble des concessionnaires est r\u00e9parateurs agr\u00e9\u00e9s MINI en France s\u2019engagent chaque ann\u00e9e \u00e0 une <strong>gestion des d\u00e9chets d\u2019atelier exemplaire<\/strong>.<\/p>\n\n\n\n<p><em>Articles \u00e0 lire en lien avec le recyclage&nbsp;: <a href=\"https:\/\/www.groupe-grim.com\/mini\/recyclage\/\">L&rsquo;\u00e8re du recyclage chez MINI : Les 5 chiffres cl\u00e9s<\/a>.<\/em><\/p>\n\n\n\n<p>MINI veut \u00eatre la r\u00e9f\u00e9rence en utilisant de plus en plus de mat\u00e9riaux recycl\u00e9s tel que l\u2019aluminium, l\u2019acier, le thermoplastique et fabrique \u00e0 titre d\u2019exemple les garnitures de toit et les tapis de sol \u00e0 partir de filets de p\u00eache recycl\u00e9s.<br><br>Par ailleurs, MINI s\u2019approvisionne directement en Lithium et en Cobalt en Australie et au Maroc, dans le strict <strong>respect des r\u00e8gles environnementales et des droits humains<\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/www.groupe-grim.com\/mini\/wp-content\/uploads\/2024\/01\/P90476889_highRes_collected-fishing-ne-1024x682.jpg\" alt=\"\" class=\"wp-image-33369\" srcset=\"https:\/\/www.groupe-grim.com\/mini\/wp-content\/uploads\/2024\/01\/P90476889_highRes_collected-fishing-ne-980x652.jpg 980w, https:\/\/www.groupe-grim.com\/mini\/wp-content\/uploads\/2024\/01\/P90476889_highRes_collected-fishing-ne-480x319.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"696\" src=\"https:\/\/www.groupe-grim.com\/mini\/wp-content\/uploads\/2024\/01\/P90476886_highRes_bmw-group-research-a-1024x696.jpg\" alt=\"\" class=\"wp-image-33370\" srcset=\"https:\/\/www.groupe-grim.com\/mini\/wp-content\/uploads\/2024\/01\/P90476886_highRes_bmw-group-research-a-980x666.jpg 980w, https:\/\/www.groupe-grim.com\/mini\/wp-content\/uploads\/2024\/01\/P90476886_highRes_bmw-group-research-a-480x326.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p><em>Retrouvez<strong> 5 premi\u00e8res questions<\/strong> que vous n\u2019osez pas poser au service apr\u00e8s-vente MINI\u00a0ici : <a href=\"https:\/\/www.groupe-grim.com\/mini\/apres-vente-mini\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.groupe-grim.com\/mini\/apres-vente-mini\/\" rel=\"noreferrer noopener\">PARTIE 1<\/a>.<\/em><\/p>\n\n\n\n<p>Pour prendre rendez-vous dans notre atelier c\u2019est simple&nbsp;! 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